Client Money Protection


On 4 March 2019 the Government passed The Client Money Protection Schemes for Property Agents (Requirement to Belong to a Scheme etc.) Regulations 2019. Client Money Protection is a compensation scheme which reimburses both the landlord and the tenants if an agent goes bust or misuses client money (loss, theft, misappropriation).


Client money can include:

  • Rent.
  • Other client funds held by agents such as cash float to pay for maintenance and repairs.
  • Unprotected deposits, i.e., those not registered or those that fall outside of the requirement to be registered.
  • Fee money taken in advance.
  • Money held by agents appointed as a receiver under the Law of Property Act 1925
  • Sale proceeds.
  • Any interest earned which is due to the client.


We are protected under the Propertymark Client Money Protection Scheme (CMP). In accordance with the Consumer Rights Act, we are proud to display our Propertymark Client Money Protection certification on our website, and in our offices.



Deposit Protection


It is important to know, that regardless of whether you are a landlord or tenant, we are protected with the Deposit Protection Scheme (DPS). 


All deposits will be held in our designated scheme, Deposit Protection Scheme (DPS), however landlords who manage their own lettings can have it transferred into their own approved scheme.


When a tenancy terminates, providing that landlords and tenants are in agreement, the deposit can be released back to the tenant.  If however, there is any damage (above and beyond wear and tear), and it can be demonstrated that it has been caused by the tenant, then deductions can be agreed.


If no agreement can be reached, and the tenant disputes what the landlord wishes to deduct from the deposit, the DPS have a free Alternative Dispute Resolution service (ADR.